Yes! All of your child’s important health information—including visit history, immunization records, growth charts, allergies, and medications—will be transferred to eClinicalWorks. You don’t need to do anything to make this happen. If you’d like a personal copy of any records for your files, just let us know and we’re happy to provide them.

Yes. Our old Athena patient portal will be replaced by the new eClinicalWorks portal.

You’ll receive an invitation with simple instructions to set up your new login once we go live. Your old portal login will no longer work after the switch, so keep an eye on your email and texts for your setup link.

The fastest and most reliable way to reach us during the switch is by phone (203-920-1675). Online messaging and refill requests may be briefly paused while we move systems, so for anything time-sensitive appointments, refills, or questions—please call the office directly and we’ll take care of you.

Absolutely. Any appointments you’ve already booked are safe and will carry over. We may reach out to confirm details, and you might notice your appointment reminders look a little different (new texts or emails from the new system), but your scheduled visits are not going anywhere.

Your insurance on file and coverage won’t change. You may receive billing statements that look different, and there could be a short delay in statement timing as we transition.

If you ever have a question about a bill or see something that looks off, please call us (203) 920-1675 and we’ll sort it out together.

Please be patient and kind with us—and don’t hesitate to call (203) 920-1675! Our team is here to help, and no question is too small. If the portal is giving you trouble or you can’t find something, a quick phone call is always the best way to get unstuck while we settle into the new system.